Shipping policy

The Unplugged Room Sanctuary Guarantee
We believe that the journey to a better night’s sleep should be stress-free. That is why we partner with premium UK-based artisans and suppliers to ensure your ritual essentials arrive safely and promptly.
1. Shipping Rates & Delivery Estimates
UK Standard Shipping: Free on all orders over £40.
Orders under £40: A flat shipping rate of £4.95 applies.
Estimated Delivery Time: Most orders are processed within 1–2 business days and delivered within 2–5 business days.
2. Where We Ship
Currently, The Unplugged Room ships exclusively within the United Kingdom. By focusing on domestic sourcing, we reduce our carbon footprint and ensure faster delivery times for our community.
3. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Please allow 24 hours for the tracking information to update.
4. Eco-Friendly Packaging
In line with our Sanctuary That Sustains promise, we work closely with our partners to ensure that your items are shipped using minimal plastic and sustainable materials wherever possible.
5. Delayed or Lost Packages
While we strive for perfection, occasionally delays happen within the courier network. If your order has not arrived within 7 business days of receiving your tracking number, please contact us at [Insert Your Support Email Here] so we can resolve it for you immediately.